Refund Policy

This Refund Policy applies to Zentally Pro subscriptions purchased on zentally.co. Payments are processed by Dodo Payments, our merchant of record, which appears on your bank or card statement.

1. Free Plan

The Zentally free plan is provided at no cost and does not require payment. No refund is applicable.

2. Pro Subscription Refunds

Within 7 Days of Purchase

If you are unsatisfied with Zentally Pro, you may request a full refund within 7 days of your initial purchase or renewal. No questions asked.

Within 8–30 Days of Purchase

Refund requests made between 8 and 30 days after purchase are eligible for a prorated refund based on the remaining days in your billing period.

After 30 Days

Refunds are generally not available after 30 days from the date of purchase or renewal. Exceptions may be made at our discretion for extenuating circumstances.

3. How to Request a Refund

To request a refund, you can either:

• Email support@zentally.co with your account email and reason for the request
• Reply to your Dodo Payments receipt email and ask for a refund

We aim to process all refund requests within 5 business days. Refunds will be returned to the original payment method.

4. Cancellation

You can cancel your Pro subscription at any time from Plan & billing in your Zentally account on zentally.co. If you cancel during the free trial, you are not charged. Upon cancellation:

• You retain Pro features until the end of your current billing period
• Your account automatically reverts to the free plan
• No further charges will be made
• Your data is fully preserved on the free plan

5. Payment Processor

Zentally Pro is sold by Dodo Payments as merchant of record, which handles payment, invoicing and sales tax (VAT included in the price shown). Pro is not sold through the App Store or Google Play.

6. Contact

For refund requests or questions about this policy, contact us at support@zentally.co.